Refund policy

Last updated: October 17, 2026

30-Day Money-Back Guarantee

We want you to love Lymerra. If you're not satisfied with your purchase for any reason, contact us within 30 days of the delivery date and we'll issue a full refund of the product price. You don't need to send the bottle back.

How to request a refund

Email us at support@lymerra.com with your order number and the email used at checkout. We reply within 1–2 business days.

Subscriptions

The guarantee applies to the first shipment of a subscription. You can pause, skip or cancel your subscription at any time from the link in your order confirmation email, and future shipments won't be charged after you cancel.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, email us within 30 days of delivery with your order number and a photo of the item. We'll send a free replacement or a full refund, whichever you prefer.

Refunds

Approved refunds go back to your original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear.

Order cancellations

You can cancel an order free of charge before it ships. Email us as soon as possible with your order number.

Questions
Contact us at support@lymerra.com.